How to Shop With ecoShop
To make shopping with ecoShop as convenient and easy as possible, please follow these guidelines:
Register and Login. It is easiest if you register before you start to shop.
Shopping Online is easy and automatic. You register then logon with your email and password. You can then order and pay online. Your order will be sent to you, usually within a day or two, but definitely within two weeks.
Select items to purchase by clicking the ‘Add to Basket’ button. You will see a summary of your purchases as you make them.
You can view the details of your purchases by clicking the ‘Your Order So Far' link at the top right of the page. You can change the quantities on this page, then click 'Update Basket’.
Click your browser ‘Back’ button to continue shopping as before or click 'Continue Shopping'
Once you are happy with your order, select ‘Go To Check Out’.
You will need to log in if you haven't already, register an account or checkout as a guest.
You then confirm your address or add a shipping address.
Now select the shipping method / zone and then add any comment, such as delivery instructions.
Select how you wish to pay from the drop down box, the options are Visa or Mastercard.
Continue to the secure payment gateway (eWay) where you will see a summary of your order.
Make your payment as per the eWay on-screen instructions.
You will receive a confirming email from eWay.
ecoShop accepts Visa and Mastercard only via the eWay secure payment gateway. No details about your credit card are sent to ecoShop.
Delivery is usually 3 working days, but not more than 14 days. ecoShop will notify you of any delays. If some of the products in your order are in short supply or discontinued, ecoShop will advise you as soon as possible.
Delivery of your order will be by courier or Australia Post depending on your location. You will usually be required to sign for goods received.Consider having the purchases delivered to a work or
business hours address if you are not likely to be home, or leave instructions in the 'comments' box if the delivery can be left at the door etc.
For big and/or heavy items or special deliveries, an additional delivery charge may apply. Express delivery can be organized but there will be an additional charge. Please email ecoShop with your request.
To reduce environmental impact, ecoShop re-uses packing boxes whenever feasable. Recycled or recyclable materials are used in preference to new packaging.
Tax. 10% GST is included in all ecoShop prices.
Returns and Refunds
Returns cannot be accepted without prior agreement. You must notifying ecoShop via email within 7 days of purchase.
If the product is damaged, please advise ecoShop immediately.
If the product is faulty or does not perform as it should, ecoShop will honour the manufacturer’s stated guarantees and warrantees.
Please note that returns can only be accepted if the product is in good order and in it’s original packaging and in saleable condition, and within 7 days of you purchasing it. You must include a
legible copy of your invoice.
Return arrangements will be advised when you contact ecoShop.
Terms of Sale
ecoShop will despatch purchases when full payment is received, purchases remain the property of ecoShop until that time.
ecoShop accepts no liability arising from the items purchased other than a commitment to accept returns and offer refunds as stated above. Liability for any damages arising as a consequence of
using the products as intended rests with the manufacturer. The manufacturer’s warranty and/or guarantee is as stated on the product.
Ultimate responsibility for determining fitness for purpose of products rests with the purchaser.
ecoShop accepts no liability for information presented on this site, either directly or indirectly.
ecoShop is committed to the privacy of their customers, and will never in any way share your personal information.
ecoShop will collect only such personal information as is necessary for business to function. The information collected may include:
- Information you provide when you purchase goods or services. This information will include your name, address and contact details.
- Information derived from communications between you and ecoShop.
The only personal information collected when you use the ecoShop website is what you provide yourself, for example, by completing an online form when you request product information, or when you send an email ecoShop may retain your mail address.
Use of information
ecoShop uses the information collected for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. ecoShop will not use your personal information for any
other purpose without first seeking your consent, unless authorized or required by law. Generally ecoShop will only use and disclose your personal information:
- To establish and maintain your relationship as a customer
- To provide the products and services you have requested
- To administer and manage those products and services
- To answer your inquiry
- For direct marketing by email only at your request, these emails may notify you about specials on products you have shown an interest in.
If ecoShop contacts you in this way without obtaining your prior consent, ecoShop will provide you with the opportunity to decline any further marketing communications. If you at any time receive
any communication from ecoShop which you would not like to receive, please follow the instructions on the email to remove your name from the mailing list.
ecoShop will take reasonable steps to keep secure any personal information it holds and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
The Internet is not always a secure method of transmitting information. Accordingly, ecoShop cannot accept responsibility for the security of information you send to, or receive from ecoShop over the Internet or for any unauthorized access or use of that information.